What’s Inside Fluent Support 1.5.5! | WordPress Support Ticket Plugin Update

WhatsApp Integration, Outgoing Webhook and much morein the new update!

Your favorite helpdesk plugin for WordPress Fluent Support just got an update. Now get an additional messaging tool for support service and lots of integration possibilities right into the support ticket system!

In this update:

◘ WhatsApp Integration by Twilio

◘ Avatar upload for agents

◘ Agent filtering in reports

◘ Outgoing Webhook

and much more………

Check out this video for more details:

Read the release note for more understanding.

This video is going to introduce you to Fluent Support’s awesome features and how they can improve your support team’s performance.

Why switch to Fluent Support?

Well first off, Fluent Support is completely self-hosted so no data ever leaves your server space. Unlike third-party support platforms, you are in control of your customers’ data.

Most importantly Fluent Support doesn’t block essential features like WooCommerce integration and email piping with paywalls. You get everything you paid for in neat pricing plans suitable for small and growing businesses.

Inside Fluent Support you’ll find,

Support Tickets

All encompassing ticket system to track, manage and resolve customer queries without any limits.
Complete History: Have every action ever taken on every ticket logged and at the ready.
Advanced search: Find exactly what you need with search operators, advanced filters, and quick views.

Filter and Sort: Effective ticket list sorting based on last customer response, ticket ID, rich filtering and more.

Custom Management: Both users and agents can create tickets with tags, products and priority status.

Bulk Ticket Actions: Select any number of tickets to reply, close or delete them. Save time on ticket sorting.

Detailed user overview: Enable every agent with all the information on a user, in one page.
File sharing: Users and agents can attach various file types (i.e. pdf, docx, jpg, png).

Ticket Options: Get multiple options for listing i.e Open Tickets, Close Tickets, New Tickets, and All Tickets.

Cross-channel

Custom email notifications: Trigger automatic emails at pre-specified events with customized information.

Email piping: Receive and reply to emails just as responding to tickets in your dashboard

Telegram Bot: Receive custom notifications and reply on Telegram via third-party integration.

Slack integration: Receive custom notifications on Slack. Agents can reply to tickets from slack chat!

Advanced Reports

Team performance: Visual reports on tickets, resolve and response statistics. Everything in one place with Quick statistics.

Individual reports: Get detailed stats on your every agent such as number of interactions, responses and open tickets.

Tracking Response delay: Track tickets with the highest waiting time to deliver solutions ASAP. Assign agents as necessary.

Agent Management

Agent assignment: Directly assign agents to specific tickets or products from your dashboard.

Custom priorities: Easily assign priority to support tickets and instruct your agents what should be handled first.

Agent Dashboard: Allows agents to access ticket history, reports, and advanced search features.

Collision Detection: You’ll be notified instantly when another agent reads the same ticket or replies.

Bulk Agent Assignment: Assign as many tickets you need at a time to any number of agents.

User efficiency

Quick reply templates: Agents can save pre-answered replies and send them when needed.

Internal Notes: Leave notes or suggestions for other agents about particular tickets or customers in ticket threads.

Mobile Responsive: Agents can access ticket threads or support dashboards from mobile browsers to respond to tickets on the go.

Short Codes: Use shortcodes to apply on any webpage of your website to show the user’s login area and registration form!

Premium Support: If you need help after buying the plugin, open a support ticket. Our support agent will guide you!

User Privileges: Users can open unlimited tickets with selected custom priorities and product tags provided by the admin.

Incoming and Outgoing Webhooks: Connect Fluent Support with all your favorite tools whether to send or receive data. I.e. Zapier, Pabbly. etc

Enterprise Support

Unlimited Tickets: Reply to as many tickets as you wish. Fluent Support wants to help you keep your customers happy.

Unlimited Users: Serve many customers as you wish. Grow your business. No limits on how many users can open tickets!

Unlimited Agents: Unlike Awesome Support or JSHelpDesk, you will not be charged per agent seat in Fluent Support.

Unlimited Products: Add and manage unlimited products to handle support tickets. Offer options to users when opening support tickets.

Multiple Business: Add and manage multiple businesses to handle support tickets using just one support dashboard.

Automation Workflows: Run automation workflows on tickets or create a manual workflow and apply it to selected tickets.